Evaluating peer support programs is crucial for effectiveness and improvement. This guide covers planning, methods, tools, data collection, analysis, sharing results, and best practices.

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1. Planning the evaluation

Start with clear goals. Make them SMART:

• Specific
• Measurable
• Achievable
• Relevant
• Time-bound

Example: "Increase participant satisfaction by 15% within 6 months of new training methods."

Involve key stakeholders early:

• Peer supporters
• Participants
• Service providers
• Funders
• Policymakers

Create a timeline and budget. Be realistic about resources.

2. Choosing evaluation methods

Use both number-based and experience-based methods:

1. Number-based:

• Surveys
• Data analysis

2. Experience-based:

• Interviews
• Focus groups

Combining methods gives a fuller picture. For example, the Second Story program used surveys and interviews to show:

• 70% less use of inpatient/emergency services
• Why: "I would have gone to the hospital if I hadn't gone to Second Story." - Guest

3. Creating evaluation tools

Make effective surveys:

• Define purpose
• Use clear language
• Mix question types
• Pre-test

Plan interviews:

• Create a guide
• Use open-ended questions
• Include prompts

Use observation checklists to record key behaviors systematically.

4. Collecting data

Protect privacy:

• Get informed consent
• Use secure storage
• Anonymize data

Train staff on tools, ethics, and handling sensitive info.

Manage data with secure software and regular backups.

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5. Analyzing the data

For numbers:

• Use descriptive and inferential statistics
• Look for trends

For experiences:

• Code responses
• Identify themes
• Use quotes

Combine data types for a complete picture.

6. Sharing the results

Write a clear report with:

• Executive summary
• Methodology
• Key findings
• Recommendations

Tailor your message for different stakeholders.

Use visuals like charts and graphs to convey complex info quickly.

7. Using the findings

Identify areas to improve:

• Review all data
• Look for patterns
• Compare to goals

Make changes:

• Develop an action plan
• Assign responsibilities
• Implement gradually

Check regularly and be ready to adjust.

8. Common evaluation problems

Reduce bias:

• Use diverse evaluators
• Involve participants
• Document procedures

Boost response rates:

• Keep surveys short
• Personalize
• Offer incentives

Balance structure and flexibility in your approach.

9. Tips for good evaluations

Respect cultural differences:

• Adapt tools
• Understand cultural impacts
• Work with local communities

Use participant feedback throughout the process.

Follow ethical guidelines to protect participants and maintain integrity.

Evaluation is ongoing. Regular checks help programs stay effective and meet changing needs.

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